{"id":5866,"date":"2022-01-14T12:25:29","date_gmt":"2022-01-14T11:25:29","guid":{"rendered":"https:\/\/rushactiongame.fr\/strasbourg\/faq\/"},"modified":"2025-08-04T13:20:58","modified_gmt":"2025-08-04T11:20:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/rushactiongame.fr\/strasbourg\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
\n \n FAQ<\/text>\n <\/svg>\n<\/section>\n\n\n
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What\u2019s an Action Game?<\/p>\n

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Unlike an escape game, an <\/span>Action Game<\/b> is an adventure challenge made up of <\/span>physical and tactical games<\/b> \u2014 no puzzles or riddles required!<\/span><\/p>\n

The goal? <\/span>Score as many points as possible<\/b> during the course. But watch out: some challenges might cost you points, so stay sharp and work as a team!<\/span><\/p>\n

Finish strong with a <\/span>final mission<\/b>, where your points are <\/span>converted into a donation<\/b> for the <\/span>Wings of the Ocean<\/b> charity.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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How many people per team?<\/p>\n

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Teams are made up of <\/span>2 to 5 players<\/b>.<\/span>
\n<\/span> Good news: <\/span>you\u2019ll never be mixed with strangers<\/b>!<\/span><\/p>\n

More than 5 players? No problem \u2014 just split into multiple teams and <\/span>book multiple time slots<\/b> back-to-back.<\/span>
\n<\/span> Example: 12 people = 3 teams of 4 \u2192 3 time slots in a row.<\/span><\/p>\n

To do this, pick your first time slot, fill in your details, <\/span>add it to the cart<\/b>, then repeat for the next slots.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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What are the prices?<\/p>\n

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Game Package:<\/strong><\/span><\/p>\n

\u2022 \u20ac25 incl. tax\/player.<\/p>\n

\u2022 \u20ac22.50 incl. tax\/under 26 years old upon presentation of proof.<\/p>\n

Kids Party Package:<\/strong><\/span><\/p>\n

(1-hour game + 45-minute snack)<\/em><\/p>\n

\u2022 \u20ac28 incl. tax\/player.<\/p>\n

We provide candy, drinks, and a cake (chocolate or marble cake, your choice).<\/p>\n

Group and corporate packages:<\/strong><\/span>\u00a0contact us for a quote.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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How do I book?<\/p>\n

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Reservations are made <\/span>online via our website<\/b>.<\/span>
\n<\/span> Paying with <\/span>holiday vouchers (ANCV)?<\/b> Call us to book by phone!<\/span><\/p>\n

Need help with booking? Just get in touch \u2014 we\u2019re happy to help.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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I have a gift card or CSE ticket \u2014 how do I use it?<\/p>\n

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When booking online, a field called <\/span>\u201cDiscount Code\u201d<\/b> will appear during checkout.<\/span><\/p>\n

Enter your <\/span>gift card<\/b> or <\/span>CSE e-ticket code<\/b> there.<\/span><\/p>\n

Got several codes? You can enter them one after the other.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Can we each pay separately?<\/p>\n

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Yes! Once you\u2019ve selected your time slot and filled in your info, you can choose <\/span>\u201cSplit Payment\u201d<\/b>.<\/span><\/p>\n

You\u2019ll pay for your spot, and the others will have <\/span>72 hours<\/b> to pay for theirs.<\/span><\/p>\n

You\u2019ll get a <\/span>payment link<\/b> you can share by message, email, or Messenger.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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From what age can kids play?<\/p>\n

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Kids can join from <\/span>age 9<\/b>, as long as it\u2019s with family.<\/span><\/p>\n

For <\/span>Kids Party packages<\/b>, children aged <\/span>9\u201312 must be accompanied by an adult<\/b>. Some challenges may be too complex otherwise.<\/span><\/p>\n

The accompanying adult joins <\/span>for free<\/b> and should <\/span>not be counted in the booking<\/b>.<\/span><\/p>\n

From <\/span>age 12+<\/b>, kids can play without an adult.<\/span><\/p>\n

\u00a0<\/span>Note: We don\u2019t offer child rates.<\/span><\/i><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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One of us can\u2019t make it \u2014 what now?<\/p>\n

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No worries! <\/span>Tickets are <\/span>not name-specific<\/b>, so feel free to <\/span>find a replacement<\/b> up to the day of your game.<\/span><\/p>\n

If not, we\u2019ll issue a <\/span>gift voucher<\/b> for the missing player (no refunds).<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Can I change or cancel my booking?<\/p>\n

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We don\u2019t offer refunds, but you can <\/span>reschedule your booking<\/b> (time or date) up to <\/span>72 hours in advance<\/b>.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Comment m\u2019y rendre ? <\/p>\n

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Voiture :<\/strong> Nous disposons d\u2018un parking pour le local, on ne peut pas faire plus proche !<\/p>\n

V\u00e9lo :<\/strong> Il est possible d\u2019attacher v\u00e9los et trottinettes sur le parking.<\/p>\n

Transports en commun :<\/strong> les bus 2, 4 et E20 vous d\u00e9posent toutes \u00e0 moins de 10 minutes \u00e0 pied !<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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How does a session work?<\/p>\n

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Each room = 6 minutes to complete a challenge. <\/span>Once you’re done, on to the next!<\/span><\/p>\n

\u00a0Total duration: about <\/span>1 hour <\/b>(Plus 10\u201315 min for check-in, briefing, and results)<\/span><\/p>\n

\u00a0Our chill area is open for drinks and snacks after the game (soft drinks, beers, wine, etc.).<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Who can play?<\/p>\n

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Everyone<\/b>: Kids, teens, adults, groups of friends, families, coworkers, birthdays, bachelor(ette) parties, sports clubs, company events…<\/span><\/p>\n

\u00a0Not suitable for:<\/span>
\n<\/span> \u2013 Pregnant women<\/span>
\n<\/span> \u2013 People with heart conditions<\/span><\/p>\n

\u00a0Claustrophobic? No stress \u2014 <\/span>every room has an emergency button<\/b> and a quick exit.<\/span><\/p>\n

\u00a0Not accessible for wheelchair users, but our welcome lounge is fully accessible.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Can we celebrate a birthday here?<\/p>\n

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Absolutely \u2014 it’s one of our favorite things to host!<\/span><\/p>\n

Add the <\/span>Kids Party<\/b> option when booking:<\/span>
\n<\/span> Includes 1h game + 30min snack time with drinks, cake, candy, a gift, and a group photo from our <\/span>free photobooth<\/b>.<\/span><\/p>\n

More info on our <\/span>Kids page<\/b>.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Can I gift a session?<\/p>\n

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Yes! Check out our <\/span>Gift Cards page<\/b> to pick the perfect present.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Do I need to be sporty?<\/p>\n

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Nope! <\/span>Challenges alternate between <\/span>physical<\/b> and <\/span>tactical<\/b>, so everyone contributes at their own pace.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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What should I wear?<\/p>\n

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We recommend <\/span>comfy clothes and sneakers<\/b>.<\/span><\/p>\n

Ladies: skip the heels and dresses \ud83d\ude09<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Are the challenges multilingual?<\/p>\n

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Not yet \u2014 <\/span>instructions are in French<\/b>, but don\u2019t worry, it\u2019s all very <\/span>intuitive and visual<\/b>, so understanding the language isn\u2019t essential.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Bachelor\/Bachelorette party?<\/p>\n

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Yes, it\u2019s the <\/span>perfect fun and original activity<\/b>! <\/span>Check out our <\/span>EVG-EVJF page<\/b><\/a> for all the details.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Want to plan a team event?<\/p>\n

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We\u2019ve got you! <\/span>Head to our <\/span>Team Building page<\/b><\/a> for all the info.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Are there changing rooms?<\/p>\n

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No changing rooms, but you can use our restrooms to change if needed.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n

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How do I use CSE codes when booking?<\/p>\n

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Choose your time slot and fill in your details. <\/span>At checkout, enter your <\/span>CSE ticket code<\/b> in the <\/span>\u201cDiscount Code\u201d<\/b> field. <\/span>(You\u2019ll find the codes on your e-tickets)<\/span><\/p>\n

You can add multiple codes one after another.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div><\/div><\/div>\n\n\n\n

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